One of the first tasks for an MSP when they sign on a new customer is to find out what applications are installed across the employee’s computers. After that process, an approved list of apps will be developed with the goal being to minimize the apps that slow down network performance, introduce security threats or are just plain irrelevant.
This is one of the key benefits of remote network support software: controlling and limiting what the end user on a PC workstation can do in terms of apps. Knowing what the user’s job description is and what he or she needs to accomplish tasks is a good first step. This means the MSP can use application monitoring tools to make sure the right apps and their drivers are up to date and installed. This means better productivity for the client’s team.
This can be a challenge in the BYOD (bring your own device) workplace. A personal/work computer/device can be loaded with photos and widgets, used to access personal email and social media, run music software, and all kinds of things that bog the computer down. The disk fills up, becomes fragmented, and all of a sudden, work-related programs can’t be run because the needed port is being used by some app that the MSP doesn’t know about.
Network monitoring tools are important for being able to monitor and mitigate situations like these—and others. If a policy is created when onboarding a new customer that stipulates which apps are approved and which are blacklisted, an MSP can automate uninstallation of undesired apps. Of course, there is always the possibility that the end user will install one anyway, potentially slowing network performance or worse. In this case, it’s important that the MSP be able to run a report that shows who went to some shady website to download a blacklisted application. This protects both the MSP and the customer.
To learn more about Ninja and how NinjaNMS can detect network bottlenecks utilizing network traffic flow technology, go to NinjaNMS. We can help identify top users, domains, conversations and endpoints for troubleshooting purposes.