Information technology professionals spend a lot of their time dealing with emergencies and other incidents, to the point where management could be forgiven for believing that putting out fires is IT's primary job. But IT focuses on the entirety of an organization's technology infrastructure — not just handling emergencies.
Unfortunately, with system downtimes, security breaches and other problems to contend with, IT specialists often don't have the time or resources to devote to researching or implementing new infrastructure solutions or strategic growth opportunities. This is a huge problem for organizations, because that improved infrastructure is exactly what they need to avoid the emergencies that draw so much of IT's attention in the first place.
That's where remote monitoring and management (RMM) comes in. RMM is a system that allows managed IT service providers (MSPs) to monitor networks off-site. This is typically done by installing agent software on one or more computers on the network. This software takes data about the network's health, speed, stability and so forth, and relays this data back to the MSP. If the agent detects a problem (or a potential problem), it will notify the MSP immediately. This way, the MSP can move proactively on problems, soon after the agent recognizes them.
The exact capabilities of agent software vary from product to product, but typically they also allow MSPs to update software and perform maintenance on the network. This way, the MSP can provide essential IT services without having a physical presence in the building. Many MSPs have dedicated IT specialists on call 24/7, to deal with companies' IT problems as they arise.
The Power of RMM
Traditionally, MSPs served as tech support — an expert for employees to call up when they had a problem. RMM empowers MSPs to serve as equal partners to an organization's dedicated IT. While on-site IT is important to resolving hardware problems, MSPs do well at resolving software problems. This way, on-site IT can direct most of its attention toward improving the company's IT infrastructure, while MSPs handle the day-to-day work of keeping the existing infrastructure operational, and dealing with both emergencies and looming problems.
In addition to this increased efficiency, one of the most notable features of RMM is that it's typically less expensive than hiring full-time IT staff. To deal with problems and dedicate resources toward long-term planning and infrastructure improvement, most organizations need to hire a large number of full-time professionals to keep on-site. But with an RMM solution, there's no need to keep specialists on-call to deal with emergencies, and companies can keep their on-site IT department relatively small (or even outsource all of their IT). Organizations can reallocate resources toward improved infrastructure, which they'd normally spend on hiring and paying a large full-time IT staff.
It's difficult to grow your business while you're running your business. Every company has finite resources, and many businesses tie up their money in keeping a large full-time IT staff to deal with crises.
Hiring an MSP is the perfect solution. With RMM capabilities, MSPs can handle companies' emergencies and maintenance. On-site IT specialists can focus their attention on building a stronger, more efficient IT infrastructure for their company. Companies can afford to keep fewer full-time IT specialists on board when they rely on an MSP, which frees up more resources for building and growing their IT infrastructure. When companies partner with MSPs and take advantage of remote management, everyone benefits.
To learn more about NinjaMSP and our RMM Solution, go to www.ninjamsp.com
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