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RMM and MSPs - trends and more

NinjaMSPMay 09, 2016

Remote Monitoring &management and Managed Service Providers: The Trends!

Even though most in the IT industry know that Managed Service Providers (MSPs) and Remote Monitoring and Management are two of the most important “solutions” in the IT space, it can be challenging for everyone to keep up with all of the trends that are emerging in the increasingly competitive market. In this blog post, we're going to discuss what MSPs do, as well as some of the most popular trends for remote monitoring and management in 2016 and beyond.

RMM’s & MSPs: The Basics

“A managed service provider (MSP) is a company that remotely manages a customer's IT infrastructure and/or end-user systems, typically on a proactive basis and under a subscription model” (techtarget.com). MSPs are known to take a proactive (vs reactive) stance on managing the day-to-day operations of the company/business they are managing. Unlike so-called "on-demand" outsourced models, or "break/fix" models, managed service providers charge the business a monthly fee for these services, and can be used as often or as little as they are needed. However, it's important to bear in mind that the monthly fee for these services remains the same, regardless of how often it's used. This is why it's important to set aside a steady amount of time and work for the outsourced provider.

Remote Monitoring and Management is defined as “… the proactive, remote tracking of network and computer health. RMM helps to enhance the overall performance of present technical support staff and take advantage of resources in a much better manner.”

The reason why MSPs and RMMs go hand in hand is that with RMM solutions, MSPs can increase their efficiency, as well as productivity, by monitoring various clients at the same time.  This saves them from “truck rolls” to their customer sites – which saves time and money for the MSP.  In addition, the advantage of being able to quickly resolve issues, before the client knows or the client is affected, is money in the MSP’s pocket.  The MSP can now automate and schedule routine tasks with their RMM solution of choice.

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Top Trends in the Industry

Here are some of the top trends, we see, in the industry for 2016 and beyond:

  • Increased service offerings lead to greater service provided. Though it was hinted at in the overview, 2016 is proving to be the year that Managed Service Providers go beyond the price, and instead offer a wider variety of managed services. Since the market for an MSP is extremely competitive (most of them are hired based on the price they're able to quote a potential customer), what's setting the best providers apart from the rest is the diversity in services they're able to provide. As the number of overall services an MSP provides increases, the staffing needs for the company/customer decreases. Time and money saved for both!
  • Mobile Device Management continues to be at the top of everyone’s list. As we move into a more mobile age -- fewer desktops and laptops, more tablets and phones -- there's going to be a greater need and demand for apps that a managed service provider will use. These apps will also be compatible across different platforms and be accessible from everywhere, all while maintaining the integrity of the inputted data. One of the biggest concerns is the loss of data when migrating across different platforms, but in 2016 and beyond, the data integrity will be maintained.
  • Cloud-based software and storage is also becoming increasingly important for managed service providers. In keeping with the trend of making both data and software more accessible, today's MSPs will be encouraging their customers to use more cloud-based services. In addition to the convenience factor, cloud-based services keep the cost of actual hardware down as well.
  • Increased automation. Finally, but certainly no less importantly, managed service providers will looking to become more automated, increasing the competition in the market. Some of the many automated services MSPs will be able to provide include, but are certainly not limited to, are centralized billing, augmented serialized inventory tracking and the ability to assign one contract to multiple accounts. When managed service providers are able to be automated, they'll be available 24/7/365, with very little downtime, thereby ensuring that their customers' businesses never close!

Posted in Network Monitoring