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The Importance of Communities to MSPs

NinjaRMMOctober 27, 2016

During the Thanksgiving Holiday, we all think about what we are thankful for. Family, friends, health are always at the top of the list.  What we have also found and heard, especially during this recent time of uncertainty, that community is also on the list of what people are thankful for.  Whether personal or business, we seek out communities to help us learn, stay motivated, share ideas and grow.

Due to the fact that Managed Service Providers (MSPs) are located all around the world,  and that they all have unique details and needs, sharing common knowledge with other MSPs is key to growing their busiess.  They strive to a learn from one another.  Community. 

There are many options in the MSP network of communities. One of the largest and most general is Reddit. MSPs can gain from one of the largest pools of knowledge there is. They are able to work and learn about any kinks they might be encountering as well as discover tips for efficiency and innovation. Reddit offers 24/7 support and can work on any issue with an MSP. Spiceworks is another community that offers a large gathering and extensive support for MSP's. It has an extensive list of how-tos, a fast responding help desk, and a large number of MSP's offering advice to one another.  

More specific communities include the ASCII group and Cisco. Cisco has specifically created a community for MSP's who operate with Cloud while ASCII caters more towards independent service providers. These two communities are ideal for MSP's who fit specifically in their categories. 

The knowledge and support that all of these communities offer is a vital tool for an MSP to procure. There is nothing more valuable than learning from those in your field. Each community has a separate pool of knowledge, which is great but might still leave MSP's with questions unanswered if they are only part of one. Considering some of these communities can be pricey, it might not seem worth it to be involved in more than one. The wealth of all of these communities knowledge pulled together would be an efficient and sharp tool for any MSP to have.

It is a huge benefit for an MSP to be able to ask the questions they need answered in a community oriented, casual setting.  That is why when looking for support, one should be looking for the qualities of community with an emphasis on support that is accessible. 

At NinjaMSP we are thankful for our community of partners, customers and employees. 


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